BRIAN OKEMBA

Provided friendly and knowledgeable assistance to an average of 150+ customers daily on a busy retail floor, enhancing customer satisfaction and driving sales.

Executed precise stock management, replenishment, and visual merchandising strategies, maintaining high store standards and optimizing product visibility.

Confidently operated POS systems, accurately processing 100+ cash and card transactions daily and efficiently managing customer returns.

Collaborated effectively within a 10-person team to consistently achieve daily sales targets and uphold a highly organized and customer-ready store environment.

Supported comprehensive matchday operations across two iconic Premier League stadiums, Anfield and Goodison Park, enhancing operational consistency for thousands of fans.

Efficiently managed high-footfall service points, overseeing timely restocking of shelves and maintaining stringent cleanliness and safety standards during live events.

Demonstrated exceptional adaptability by seamlessly transitioning between diverse venues, teams, and operational protocols, ensuring uninterrupted service delivery.

Provided outstanding customer service to an average of 70,000+ fans per matchday at Old Trafford, consistently enhancing the matchday experience.

Operated efficiently within a large, fast-paced team of 50+ staff, managing high-volume customer flows during critical pre-match and half-time periods.

Maintained a consistently professional, friendly, and welcoming demeanor, contributing to a positive atmosphere for thousands of customers during high-pressure shifts.

Received consistent commendation from supervisors for exceptional reliability, punctuality, and proactive willingness to assume additional responsibilities, ensuring seamless operational coverage.

Delivered high-quality hospitality and retail support at the Etihad Stadium, contributing to successful event operations for multiple seasons.

Processed high volumes of customer transactions with 100% accuracy for cash and card payments, minimizing discrepancies and ensuring efficient service delivery.

Fostered strong collaboration with cross-functional teams to streamline operations across various stadium zones, enhancing overall event efficiency.